Shipping policy

Effective 2 July 2026 · Last updated 2 July 2026

Every Éllan order ships free, anywhere in India — no shipping charges at checkout, no minimum order value.

1. Where we ship

  • We ship within India only. We do not accept or fulfil international orders, and all prices on the Website are in Indian Rupees (INR ₹), inclusive of applicable GST.
  • We deliver to most pincodes in India through our courier partners. If your pincode is not serviceable, we will contact you — you can choose an alternate address or a full refund.

2. Order processing & dispatch

  • Orders are processed and dispatched within 2–4 business days of order confirmation (and, for cash-on-delivery orders where offered, after verification).
  • Business days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or holiday enter the queue the next business day.
  • Every piece is inspected and packed with care before it leaves us.
  • If we cannot dispatch your order within the stated timeline for any reason other than force majeure, we will inform you — and you may cancel the order for a full refund.

3. Delivery timelines

  • Delivery typically takes 4–7 business days from dispatch, depending on your pincode. Metro cities are usually faster; remote pincodes may take slightly longer.
  • Timelines are best estimates provided by our courier partners, not guarantees — but if your order is significantly delayed, write to us and we will pursue it with the courier and keep you informed.

4. Tracking

  • Every order ships with tracking. You will receive the tracking link by email (and SMS/WhatsApp where opted in) once your order is dispatched.
  • Tracking may take up to 24 hours to activate after dispatch.

5. Address accuracy & changes

  • Please make sure your address and phone number are complete and correct — including flat/house number, landmark and pincode.
  • Need to correct an address? Contact us via the Contact Us page as soon as possible. Addresses can be changed only before dispatch.
  • We are not responsible for delivery failures caused by incorrect or incomplete address details; where a parcel returns to us for this reason, we will contact you to arrange re-dispatch.

6. Delivery attempts & return to origin (RTO)

  • Our courier partners typically make up to three delivery attempts and may contact you by phone or SMS.
  • If delivery fails and the parcel is returned to us, we will reach out to arrange re-dispatch. For prepaid orders that cannot be re-dispatched, we will refund you after the parcel returns and passes inspection.

7. Cash on delivery (where offered)

  • COD availability and any COD fee are shown at checkout before you place the order.
  • COD orders may be verified by phone, SMS or WhatsApp before dispatch. Please keep the exact amount ready at delivery.
  • Repeated refusal of COD parcels may lead to COD being unavailable for future orders; prepaid options remain open.

8. Damaged or tampered parcels

  • If a parcel arrives visibly damaged or tampered, you may refuse to accept it — please note the condition with the courier and inform us the same day.
  • If you notice damage after opening, report it to us within 7 days of delivery with photos of the piece and the packaging. Full terms are in the Return, Refund & Cancellation Policy.

9. Delays beyond our control

Courier disruptions, extreme weather, or other events beyond our reasonable control can occasionally extend timelines. We will keep you informed, and your statutory rights — including the right to a refund for orders that cannot be fulfilled — remain unaffected.

10. Questions

Anything about shipping, serviceability or tracking: reach us via the Contact Us page — we reply within one working day.