Return and Exchange Policy

Effective 2 July 2026 · Last updated 2 July 2026

Éllan Éditions are made in small runs and never restocked, so every sale is final for change of mind — but we want your piece to fit, and anything that arrives wrong is always made right. Here is exactly how it works.

At a glance

1. Exchanges — size or change of mind

• Raise a request within 7 days of delivery through our returns portal or the Contact Us page (keep your order number handy).
• You may exchange for a different size of the same piece (subject to availability) or take store credit of equal value. If your size is unavailable — Éditions are limited — store credit applies.
• No cash refunds are given for change of mind. This is disclosed before purchase, on this page and at checkout.
• One exchange per item.

2. Condition requirements

• The piece must be unworn, unwashed and unaltered, with all tags attached, in its original packaging, and free of stains, odours or damage from use.
• Returned items are quality-checked on arrival. If an item fails the check, the exchange/credit is declined and the piece is shipped back to you — we will share photos and the reason first.

3. Reverse pickup & shipping costs

• We arrange a free reverse pickup wherever our courier partners service the pincode.
• Where reverse pickup is not serviceable, we will ask you to self-ship via a trackable service. For damaged/defective/wrong items we reimburse reasonable courier costs against the receipt; for change-of-mind exchanges, self-ship costs are borne by you.

4. Store credit

• Issued as a code equal to the price you paid for the returned item, valid for 12 months from issue, usable across the Website, including future Éditions.
• Store credit is not redeemable or refundable for cash and is non-transferable.

5. Damaged, defective or wrong items

• If your order arrives damaged or defective, is not the piece you ordered, or is materially different from its description, report it within 7 days of delivery with clear photos of the item, its tags and the packaging (video helps for transit damage).
• Once verified, you choose: a free replacement (subject to stock; else full refund) or a full refund — including any shipping or COD charges you paid. Return shipping for such items is on us.
• This applies even though Éditions are otherwise final sale — as required under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits your statutory rights.
• Minor piece-to-piece variation in graphic placement or stitch detailing is characteristic of small-run production and is not a defect; genuine defects (tears, stains on arrival, broken stitching, print damage, wrong size shipped) always qualify.

6. Refund method & timelines

• Prepaid orders: refunds go to the original payment method within 5–7 business days of approval; your bank or card issuer may take a few further days to post it.
• Cash-on-delivery orders (where offered): refunds are made by UPI or bank transfer within 5–7 business days of receiving your payout details.
• Refunds are processed within a reasonable period in line with RBI guidelines. If an approved refund hasn't reached you, write to us and we will trace it with the payment partner.

7. Cancellations

• You may cancel your order at any time before dispatch for a full refund to the original payment method — with zero cancellation charges. Write to us with your order number, or use your order-confirmation link.
• Once dispatched, an order can no longer be cancelled; after delivery, the exchange terms above apply.
• If we cancel an order (suspected fraud, pricing or listing error, stock unavailability, unserviceable pincode), you are refunded in full — always free of any charge.
• If your order is not dispatched within the timeline stated in our Shipping Policy for reasons other than force majeure, you may cancel it for a full refund.

8. Not eligible for exchange or refund

• Pieces worn, washed, altered, or damaged after delivery — including damage from not following the care instructions on the product page (for example, ironing directly over a print or patch).
• Pieces without original tags and packaging.
• Requests raised after the 7-day window.
• Change-of-mind requests seeking a cash refund (store credit or size exchange only).

9. Grievances & escalation

• Our grievance officer's name and contact details are on the Contact Us page. Complaints are acknowledged within 48 hours and resolved within one month of receipt, per the Consumer Protection (E-Commerce) Rules, 2020.
• If you remain unsatisfied, you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the consumer commissions — this policy never limits those rights.

Care note: wash cold and gentle, inside out; dry in shade; never iron directly over prints, patches or dori. Care damage is not covered — full care notes are on every product page.